Shipping policy

MeMeraki Shipping Policy

1. General Information

  • We ship worldwide.

  • All prices are inclusive of GST/taxes within India.

  • For international orders, any customs duties, import charges, or local taxes applicable in the destination country must be borne by the buyer.

 

2. Order Processing

  • Every MeMeraki artwork is hand-painted and crafted on demand.

  • Crafting time varies by art form and artist, from a few days to a few weeks.

  • Customers are informed of expected timelines at the time of placing an order.

  • In case of delays (artist backlog, weather, or other reasons), we will keep you updated.

 

3. Domestic Orders (India)

Delivery Timelines

    • 5–7 business days after dispatch.

Shipping Charges

    • Free shipping on orders above ₹1999 (except Lippan & Terracotta).

    • Flat rate of ₹499 for orders below ₹1999.

    • Lippan & Terracotta artworks: charged per kilogram due to fragile handling.

    • Custom framed artworks: shipping charges calculated separately.

Logistics Support

    • If shipments are delayed or lost, our team will coordinate with courier partners and assist in resolution.

 

4. International Orders

We’re proud to share India’s heritage with customers all over the world.

Delivery Timelines

    • 10–15 business days after dispatch (may vary due to customs clearance and destination).

Shipping Charges

    • Standard ₹4000 INR per order.

    • Lippan & Terracotta artworks: charged per kilogram.

Customs & Duties

    • Import duties, customs charges, and local taxes are the responsibility of the customer.

    • These are not included in MeMeraki’s product or shipping prices.

Returns & Refunds

    • International orders are not eligible for returns.

    • Exceptions: If the item is damaged or lost in transit, our team will get in touch and work with you to offer the best and fastest resolution based on your geographic location. 

Delays

    • Customs inspections, import restrictions, or courier issues may cause delays.

    • We will support you in tracking and coordinating with the courier, but MeMeraki cannot be held responsible for such delays.

 

5. Extra Shipping Charges

In some cases, free or quoted domestic shipping may not be available for your location. If this applies, our team will contact you with the applicable additional shipping charges.

    • The article requires additional packaging (such as a wooden crate) to ensure safe shipping.

    • The artwork’s smaller side exceeds 36 inches.

    • Express shipping is requested (availability on request).

    • Orders contain more than 2 different product types.

You can place your order directly, and our team will contact you if extra charges apply. For clarity before purchase, please contact us at wecare@memeraki.com or ping us on WhatsApp at +91 99715 93574.

 

6. Shipping & Logistics Issues

  • Delays: May occur due to artist backlog, weather, courier, or customs. Customers are updated in advance.

  • Lost Shipments: If confirmed lost by the courier, we will arrange a replacement or issue store credit.

  • Incorrect Address: MeMeraki is not responsible for failed deliveries due to incomplete or incorrect addresses provided at checkout.

  • Order Tracking: Tracking details are shared by email/WhatsApp once your order is dispatched.

 

7. Support

We are dedicated to making your buying process as simple, worry-free and transparent as possible.

    • Our team will stay in touch with you regarding the status of your orders.

    • For artworks with longer preparation timelines, you’ll receive regular photos & updates on the artwork in progress.

 

8. Discretion

All shipping-related issues and returns are subject to the discretion of MeMeraki Retail & Tech Pvt Ltd. However, we are a friendly bunch committed to being fair, transparent, and helpful. :)

For any queries related to shipping or to confirm charges, contact us at:
wecare@memeraki.com or ping us on WhatsApp at +91 99715 93574

 

This website is governed by the laws of India. All disputes arising out of or in connection with the use of this website shall be subject to the jurisdiction of the courts in Gurugram, Haryana.